Medcase Help Center

Go through the guides below to understand how to use the platform, how to get verified, how payments work and so on. Still not crystal clear? Contact our support team for any inquiries you may have

Getting Started

Who Can Join Medcase?

I Signed Up, What's Next?

Getting Verified On Medcase

What Is Medcase?

How Do I Get Notified About New Projects?

Who Should I Contact?

How Do I Sign Up For Medcase?

Extra Verification Checks For Special Projects

Insurance Terms

Transitioning to the new platform

Invitation Email

Accept the Invitation

Explore the Platform

Access Your Projects

Navigate to Your Tasks

Managing Tasks & Tracking Time

Viewing Timesheets

Editing Your Profile

Raising a Ticket

Login & Password

How do I log in?

Who Should I contact if I have issues with my password?

How do I Change/Reset my password?

Managing Payments

Logging into the Tipalti Suppliers Hub.

Add Payment Information

When Will I Receive Payment?

How To See Payment History?

Edit Or Update Payment Information

How To Complete Tax Forms

What Payment Methods Can I Use To Earn On Medcase?

Who Should I Contact?

Tax Forms For Non-US Residents

What Are The Fees For The Payments?

Supported Payment Methods By Country

Prepaid Debit Cards

What Is Tipalti?

How Long Does It Take For Payments To Be Processed Once Made?

In Which Currency Can I Get Paid?

Why Can't I Receive Payments?

Why Do You Collect My Tax Information?

How Are Payments Calculated?

Issues With Tax Form Validation For Single Proprietor LLC Owners

What Other Fees Could I Incur?

Understanding Foreign Transaction / Exchange Fees

What Tax Form Should I Fill Out?

Payment Threshold And Minimum Payments

Can I Change My Selected Payment Method On Tipalti?

How Can I Ensure My Payment Details Are Secure?

Issues With Local Bank Codes And Branch Codes

Country-Specific Payment Issues

Creating and Updating your Profile

Who Should I Contact?

Do I Have To Complete My Profile?

Creating Your Medcase Profile

Editing Your Medcase Profile

Adding Your Certifications / Memberships

How To Add Multiple State Licenses

Contacting Support within the Platform

Applying to Projects

What projects can I apply to?

Getting verified on Medcase

How do I apply to a project?

How do I get notified about new projects?

Who should I contact?

How do I know if I have been approved for a project?

How does Hiring and general onboarding at Medcase work?

Working on Projects

Getting verified on Medcase

How to start a task?

Who should I contact?

How to track time

FAQs

How do I get started?

What to do after logging for the first time

How do I access my projects?

How do I navigate to my tasks?

What can I do inside a task?

How can I view my overall timesheets?

How do I edit my profile?

How do I raise a ticket for an issue?

What should I do if I forget my password?