FAQs
Get answers for the most frequent questions in one place. We hope this FAQ helps you navigate the Medcase platform. If you have any additional questions, feel free to ask!
1. Joining Medcase
Everything you need to know before signing up — who can join, what the process looks like, and what happens after you apply.
Any licensed or credentialed healthcare professional can apply — including physicians, nurse practitioners, psychologists, physician assistants, and specialists across all fields. We work with clinicians from 20+ countries and 30+ specialities. Some projects require a valid medical licence for a specific country or state; others are open to any qualified HCP.
Visit portal.medcase.health and click Sign Up. The form takes around 10 minutes to complete and has four steps:
- Personal details — name, country, and contact information
- Professional background — your role, speciality, and experience
- Licences and credentials — your registration number, state licence (if applicable), and certifications
- Documents — upload your CV and any relevant certificates
Our team reviews every application manually. You will receive an automated confirmation email as soon as you submit. Once your profile has been reviewed and approved, you will receive another email with a link to set your password and log in to the portal. This usually takes 2-3 business days.
No. Joining the Medcase network is completely free. There are no membership fees or subscription charges.
Check your spam or junk folder first — our confirmation email sometimes lands there. If you still can't find it, contact us at recruiting@medcase.health with the email address you used to sign up, and we'll look into it.
Yes. Once you have portal access, you can update your professional profile at any time from the Edit Information section. Changes are reviewed by our team before taking effect.
2.
Projects & How It Works
How projects are structured, what to expect when you're working, and how to manage your tasks and time.
Log in to your portal and go to the Jobs section, or browse open projects at portal.medcase.health/jobs. You can filter by country, specialty, language, and provider type. Each card shows the project name, location, whether it's remote or in-person, and the referral bonus. Click a listing to see the full details and apply.
Most of our projects are remote and involve:
- Medical data annotation and AI labelling — reviewing and tagging clinical content to train AI models
- Content verification — identifying medical misinformation and reviewing healthcare content for accuracy
- Consulting and expert feedback — providing clinical input on medical devices, software, or workflows
It varies by project. Some are one-time consultations that take a few hours. Others are part-time commitments of 10–15 hours per week over several weeks or months. Each listing specifies the expected time commitment so you can decide before applying.
Once you're assigned to a project, your tasks appear in the Tasks section of your portal. Each task includes a description, any relevant instructions, and your project manager's details. You can see the status of each task and update it as you progress.
There are two ways to record your time in the portal:
- Live timer — open a task and click Start. A red timer runs at the top of your screen as you work across the portal. Click Stop & Log when you're done and your hours are saved automatically.
- Manual entry — click Log Time inside any task, enter what you worked on and how long it took, and save. This appears directly in your timesheet.
Yes. There is no limit on the number of projects you can participate in simultaneously, as long as you can meet the time commitments for each one.
Once you are selected for a project, your agreement will appear in the Documents to Sign section of your portal. You do not need to check your email — just log in, open the document, review it, and sign. You will be notified when a new document is ready.
We are committed to keeping you informed. If a project is cancelled, placed on hold, or delayed, you will receive a notification with an explanation and an updated timeline. If you have signed terms and the project does not proceed, we will contact you directly.
Each project has a dedicated project manager whose name and contact details are visible in your portal under the project record. You can also submit a support ticket directly from the portal at any time.
3. Portal Features
A guide to everything available inside your Medcase portal — from timesheets and invoices to referrals and support.
Your portal is your central workspace. Depending on your status, you can:
- Browse and apply for open projects
- View and manage your assigned tasks
- Log and review your hours with the live timer or manual entry
- Sign project agreements and access shared documents
- View your invoices and payment records
- Refer colleagues and track your referral earnings
- Update your professional profile
- Submit support tickets and communicate with the Medcase team
Go to portal.medcase.health and log in with your email and password. If you haven't set your password yet, check your inbox for the invitation email from Medcase and follow the link to create one.
Try these steps in order:
- Check that you're using the email address you registered with
- Use the Forgot Password link on the login page to reset your password
- Check your spam folder if you're not receiving the reset email
- If none of these work, contact support@medcase.health and we'll help you regain access
Open any task in your portal and click Start. A red timer counter will appear at the top of your screen and continue running as you navigate to other pages. When you're finished, click Stop & Log — your time is saved directly to your timesheet. You don't need to stay on the task page while the timer is running.
Go to the Timesheets section of your portal dashboard. You'll see all your logged hours organised by project and task. You can also export your timesheet data to Excel at any time.
You are paid monthly for the tasks you complete. Payment is transferred directly to your connected payment method. Timing depends on your account's net preference — NET-10, NET-30, NET-45, or NET-60 — which reflects how many days after the month of work your payment is processed. Your payment records are available in the Invoices section of your portal.
If you refer a colleague who gets hired for a project, you earn a referral bonus. From your portal, go to the Referrals section, where you can:
- Copy your unique referral link to share with colleagues
- Send a specific project directly to a colleague via email
- Track the status of each referral and see your total earnings
- View the payment report once a referral is hired
The bonus amount is shown on each job listing card. Referral bonuses are paid in full — they are not subject to any platform fee reductions. Payment follows the same timeline as your regular project earnings.
Go to the Referrals section in your portal and copy your unique tracking link. Share it with your colleague and ask them to apply using that link. Applications submitted without the tracking link cannot be attributed to you. Alternatively, you can use the Refer a Friend button to send a specific project directly by email.
Answer: Go to the Referrals section in your portal and copy your unique tracking link. Share it with your colleague and ask them to apply using that link. Applications submitted without the tracking link cannot be attributed to you. Alternatively, you can use the Refer a Friend button to send a specific project directly by email.
Yes. Go to Edit Information in your portal to update your personal details, professional background, licences, and documents. Updates are reviewed by our team and you will be notified once they have been approved.
There are a few ways to reach us:
- Submit a support ticket directly from your portal — go to Tickets and click New
- Email us at support@medcase.health
- Use the Need Help? button visible on sign-up and profile forms
- We aim to respond within 24 hours
Yes. Medcase is HIPAA and GDPR compliant. Your data is used only to match you with relevant projects and is never sold to third parties. You can review our full privacy policy at medcase.health/privacy-policy.