FAQs
Get answers for the most frequent questions in one place. We hope this FAQ helps you with the transition to the new platform. If you have any additional questions, feel free to ask!
Answer: You will receive an email invitation to join the new platform. Click the "Accept Invite" link in the email and create your password to log in.
Answer: After logging in, you will see the main dashboard. Explore the platform and familiarize yourself with the interface.
Answer: Click on "Projects" in the main menu to view your active projects.
Answer: In the Projects section, click on the project name to see your tasks.
- Answer: Inside a task, you can find:
- Task Description
- Subtasks
- Timesheets (add time and description).
- Change task status from "New" to "In Progress" or “Done”
- Send messages to your project manager
- Answer: Go back to the main menu and click "Timesheets" to view all your logged hours for multiple projects. You can also check time entries for each task in the task view.
Answer: Click on "website”, click on your name, and then “My profile”. In the next screen choose “Edit information”. Here, you can change your password and add personal details to personalize your profile.
- Answer: To report a tech issue or any other issue:
- Go back to the main menu and click on "Website".
- You will see a button on the upper screen called “Contact Us”.
- A form will be available for you to raise a ticket and categorize it with a subject
- Optionally, please write an email to support@medcase.health to raise a ticket.
Answer: You need to log into your Tipalti Hub Account. Once there, you can set up your payment details as well as check your payment history.
Answer: If you have any questions or need further assistance, please reach to support@medcase.health or create a support ticket on the app Website.
Answer: On the login page, click on "Forgot Password" and follow the instructions to reset your password.